Privacy policy

General information

In the following you will find a general overview of what happens to your personal data when you visit the website of the City of Monheim am Rhein. Personal data refers to all data through which you could be personally identified. You will find detailed information on the topic of data protection in the privacy policy that follows this text.

 

Data collection on the website

Who is responsible for data collection on the website?

The operator of this website is responsible for any data processing on this website. You will find the operator's contact details under Item 1 of the ‘Legal Notice’ section of the website.

 

How are your data collected?

Some of your data is collected when you share it with the City of Monheim am Rhein, such as data that you have entered into a contact form. Other data is collected automatically by municipal IT systems when the website is visited. This relates primarily to technical data (e.g., internet browser, operating system or time at which the website is viewed). These data are collected automatically as soon as you visit the website.

 

What are your data used for?

Some of the data are collected to ensure that the website can be provided without any errors. Other data can be used to analyze your usage behavior.

 

What rights do you have regarding your data?

You have the right to obtain information at any time on the origin and recipients of your stored data and the purposes we use it for. Furthermore, you have to right to demand that your data be corrected or deleted or its usage restricted. You can use the address shown under the ‘Legal Notice’ section of this website to contact the City of Monheim am Rhein at any time for this purpose or for any other questions on the topic of data protection. In addition, you have the right to lodge a complaint with the competent supervisory authority.

 

Analytical tools and tools provided by third-party providers

When you visit the website of the City of Monheim am Rhein, your surfing behavior may be subjected to statistical analysis. This is done primarily through the use of cookies and of analysis programs. Your surfing behavior is generally analyzed anonymously; it is not possible to trace your surfing behavior back to you personally. You have the right to object to this analysis or to prevent it by refraining from using specific tools. You will find more detailed information on this in the following privacy policy. You can also object to this analysis. You will find more information on the possibilities for raising objections in this privacy policy.

 

General information and mandatory information

Privacy policy

Protecting your personal data is very important to the City of Monheim am Rhein. Your personal data will be treated confidentially and in accordance with statutory data protection rules and regulations and with the provisions of this privacy policy. Various personal data are collected when you use this website. Personal data refers to data through which you could be personally identified. This privacy policy explains which data the City collects and the purposes it is used for. This declaration also explains how, and to what ends, this takes place. It should be noted that the transmission of data over the internet (e.g., when communicating using email) may involve security risks. It is not possible to fully protect data against third-party access.

 

Information on the responsible party

The party responsible for data processing is named under Item 1 of the 'Legal Notice' section of this website. The responsible party (data controller) is the natural or legal person who decides, alone or in conjunction with others, about the purposes for which personal data (e.g., names, email addresses or similar) are processed and the methods used.

 

Revoking your consent to data processing

Many data processing operations are only possible with your express consent. You have the right to revoke the consent you have granted at any time. Simply send a notification to this effect by email to the City. No specific form is necessary. The lawfulness of the data processing performed up to the time at which consent is revoked remains unaffected.

 

Right to lodge a complaint with the competent supervisory authority

In the event that there are violations of data protection regulations, the data subjects have the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the Federal State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia in Düsseldorf, Germany: [extern][extern]www.ldi.nrw.de

 

Right to data portability

You have the right to have any data that are processed on the basis of your consent or in fulfillment of a contract issued to you or to a third party in a standard machine-readable format. Insofar as you request that the data be transferred directly to a different responsible party, this will only take place if technically feasible.

 

SSL encryption or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you might send to the City as the website operator, this website uses SSL encryption or TLS encryption. You can recognize an encrypted connection by the fact that the address line in the browser changes from ‘http://’ to ‘https://’ and by the appearance of the lock symbol in your browser's address line. When the SSL encryption or TLS encryption is activated, the data that you transfer to the City cannot be read by third parties.

 

Encrypted payment transactions on this website

If a contract is concluded for which there is an obligation to provide the City with your payment details (e.g., account number for a direct debit mandate), these data are required for payment processing. All payment transactions using standard means of payment (Visa/Mastercard, direct debit) take place solely via a connection with SSL encryption or TLS encryption. You can recognize an encrypted connection by the fact that the address line in the browser changes from ‘http://’ to ‘https://’ and by the appearance of the lock symbol in your browser's address line. When communications are encrypted, the payment data that you transfer to the City cannot be read by third parties.

 

Information, restriction of usage, deletion

Within the framework of the applicable statutory provisions, you have the right at any time to obtain information, free of any charge, on your stored personal data, the origin and recipients thereof, and the purpose for which these data are being processed, with the right to have the data corrected, restrict their use or have these deleted where necessary. You can use the address shown under the ‘Legal Notice’ section of this website to contact the City at any time for this purpose or for any other questions on the topic of personal data.

 

Data Protection Officer

As required by law, a Data Protection Officer has been appointed. You will find their contact details under Item 1 of the 'Legal Notice' section of this website.

 

Data collection on the website

Cookies

The website sometimes makes use of cookies. Cookies do not cause any harm to your computer and they do not contain any viruses. Cookies help make the City’s website easier to use, more effective and safer. Cookies are small text files that are placed on your computer and saved by your browser. Most of the cookies used are what is known as ‘session cookies’. These cookies are automatically deleted when you end your visit. Other cookies remain on your device until you delete them. These cookies make it possible to recognize your browser the next time you visit the website. You can set your browser such that you will be informed whenever cookies are saved and only permit cookies on a case-by-case basis, restrict the acceptance of cookies to particular circumstances, or generally prohibit them, as well as activate the automatic deletion of cookies whenever the browser is closed. The deactivation of cookies may result in the reduced functionality of this website. Cookies that are required for executing electronic communications or for the provision of specific functions you have utilized (e.g., shopping cart function) are saved on the basis of Art. 6 para. 1 lit. f of the EU General Data Protection Regulation (GDPR). The website operator has a legitimate interest in the saving of cookies to ensure the optimized provision of their services without technical errors. Insofar as other cookies (e.g., cookies for the analysis of your surfing behavior) are saved, these are dealt with separately in this privacy policy.

 

Server log files

The website provider automatically collects and saves information in what are known as server log files that your browser automatically transfers to the City. This involves the following information:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data are not merged with any other data source. The data is processed on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows for the processing of data for the fulfillment of a contract or for pre-contractual measures.

 

Contact form

If you submit inquiries to the City using the contact form, the information you provide in the inquiry form, including the contact data you specify therein, will be saved by the City for the purposes of processing the request and for dealing with any follow-up questions. These data will not be passed on without your consent. As a result, the data you have entered in the contact form is processed solely on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR). You can revoke this consent at any time. Simply send a notification to this effect by email. No specific form is necessary. The lawfulness of the data processing operations performed up to the time at which consent is revoked remains unaffected. The data you have entered in the contact form will remain with the City until you request their deletion, revoke your consent to their storage, or the purpose for which the data has been saved is no longer valid (e.g., following the completion of the processing of your inquiry). Mandatory statutory provisions – particularly legal retention periods – remain unaffected.

 

Registration on this website

You can register on the City’s website in order to make use of additional functions on the website. Data entered for the purposes of registration will only be used for the purposes of utilizing the specific feature or service for which you have registered. Mandatory information that is requested during the registration process must be provided in full. If not, the registration will be rejected. In the event that there are important changes, such as to the scope of services on offer or technical changes that are necessary, you will be informed of this using the email address provided during the registration process. As a result, the data you have entered for registration is processed solely on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR). You have the right at any time to revoke the consent you have granted. Simply send a notification to this effect by email to the City. No specific form is necessary. The lawfulness of the data processing that has already been performed remains unaffected by the revocation. The data collected during registration will be saved for as long as you are registered on the City’s website and will be deleted thereafter. Statutory legal retention periods remain unaffected.

 

Processing of data (customer and contract data)

The City of Monheim am Rhein collects, processes and utilizes personal data only insofar as this is necessary for the establishment, definition or modification of the legal relationship (stored personal data). This is done on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows for the processing of data for the fulfillment of a contract or for pre-contractual measures. Personal data relating to the utilization of the City’s website (usage data) are only collected, processed and used insofar as this is necessary to make it possible for the user to utilize a service or for the invoicing thereof. The customer data that is collected is deleted following the completion of the contract or the termination of the business relationship. Statutory legal retention periods remain unaffected.

 

Data transfer upon the conclusion of a contract for services and digital content

The City only transfers personal data to third parties if this is necessary within the framework of processing a contract, such as transferring data to the bank commissioned with processing the payment transaction. No further transfer of the data takes place unless you have expressly approved such a transfer. Your data will not be transferred to third parties – such as for the purposes of advertising – without your express consent.

The data is processed on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows for the processing of data for the fulfillment of a contract or for pre-contractual measures.

 

Analytical tools and advertising

Google Analytics

This website utilizes functions provided by the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics make use of ‘cookies’. These are text files that are saved on your computer and that make it possible to analyze your use of the website. The information on your use of this website generated by the cookies is generally transferred to a Google server in the USA and stored there. The storage of Google Analytics cookies takes place on the basis of Art. 6 para. 1 lit. f of the GDPR. The City has a legitimate interest in the analysis of user behavior in order to optimize the content of the website and of the online offerings.

 

IP anonymization

The IP anonymization function has been activated on this website. This means that Google shortens your IP address within the Member States of the European Union or in another of the Contracting States to the Agreement on the European Economic Area before it is transmitted to the USA. It is only in exceptional cases that the full IP address is transferred to a Google server in the USA and shortened there. Google will utilize this information on behalf of the operator of this website in order to analyze your utilization of this website, to compile reports on website activities, and to perform additional services related to the website utilization and internet use for the website operator. The IP address transferred from your browser for Google Analytics is not merged with other data from Google.

 

Browser plug-in

You can prevent cookies from being stored using a corresponding setting in your browser software; however, please note that in this case you may potentially be unable to make full use of all of the functions of this website. You can also prevent that Google collects or processes the data created by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available at the following link:

[extern]https://tools.google.com/dlpage/gaoptout?hl=en.

 

Objection to data collection

You can prevent the collection of your data through Google Analytics by clicking on the link at the end of this paragraph. This causes an opt-out cookie to be saved, which prevents the collection of your data during subsequent visits to this website (Deactivate Google Analytics). You will find more information on the way in which user data is dealt with at Google Analytics in Google’s privacy policy: [extern][extern]https://support.google.com/analytics/answer/6004245?hl=en.

 

Order processing

A contract has been concluded with Google regarding the processing of order data that ensures that the strict requirements of Germany's data protection authorities are fully implemented when Google Analytics is used.

 

Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website (so far only available in German), you must submit an email address and information that makes it possible to verify that you are the owner of the submitted email address and that you have agreed to the receipt of the newsletter. No other data is collected unless the user voluntarily permits the collection thereof. This data is used solely for sending the requested information and is not transferred to third parties. As a result, the data you have entered in the newsletter registration form is processed solely on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR). You can revoke your consent to the storage of the data and email address and their use for sending the newsletter at any time, for example by using the ‘Austragen’ (Unsubscribe) link in the newsletter. The lawfulness of the data processing operations that have already been performed remains unaffected by the revocation.

The data stored by the City for the purpose of your newsletter subscription will be saved until you request to be unsubscribed and will be deleted after you cancel your subscription. Any data that is saved by the City for other purposes (e.g., email addresses for the member area) remains unaffected.

 

Plug-ins and tools

YouTube

This website utilizes plug-ins from the YouTube website, which is run by Google. The operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit a website equipped with a YouTube plug-in, a connection is established with the YouTube servers. When this happens, the YouTube server is informed of which websites you have visited. If you are logged into your YouTube account, you make it possible for YouTube to directly link your surfing behavior with your personal profile. You can prevent this from happening by logging out of your YouTube account. YouTube is utilized in order to ensure the appealing presentation of the City’s offerings online. This is considered to be a legitimate interest in accordance with Art. 6 para. 1 lit. f of the GDPR. You will find more information on the way in which user data is dealt with in YouTube’s privacy policy at: [extern]https://policies.google.com/privacy?hl=en&gl=de.

 

Vimeo

This website utilizes plug-ins from the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit a website equipped with a Vimeo plug-in, a connection is established with the Vimeo servers. When this happens, the Vimeo server is informed of which websites you have visited. Vimeo also obtains your IP address. This is also the case if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transferred to the Vimeo server in the USA.

If you are logged into your Vimeo account, you make it possible for Vimeo to directly link your surfing behavior with your personal profile. You can prevent this from happening by logging out of your Vimeo account. You will find more information on the way in which user data is dealt with in Vimeo’s privacy policy at: [extern]https://vimeo.com/privacy.

 

Google Web Fonts

To ensure a standardized presentation of fonts, this website utilizes Google Web Fonts, which are provided by Google. When you open a website, your browser loads the required Google Web Fonts in your browser cache to ensure the correct depiction of texts and fonts. To do this, your browser must establish a connection with Google’s servers. As a result of this connection, Google becomes aware of the fact that the website has been accessed via your IP address. Google Web Fonts are utilized in order to ensure the uniform and appealing presentation of the online offerings. This is considered to be a legitimate interest in accordance with Art. 6 para. 1 lit. f of the GDPR. If your browser does not support Google Web Fonts, a standard font from your computer will be used. You will find more information on Google Web Fonts at [extern]developers.google.com/fonts/faq and in Google’s privacy policy: [extern]https://policies.google.com/privacy?hl=en.

 

Google Maps

This website utilizes the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To make use of the functions of Google Maps, it is necessary to save your IP address. This information is generally transferred to a Google server in the USA and saved there. The provider of this website does not have any influence over this data transfer. Google Maps is utilized in order to ensure the appealing presentation of the City’s offerings online and to make it easier to find the locations depicted on the website. This is considered to be a legitimate interest in accordance with Art. 6 para. 1 lit. f of the GDPR. You will find more information on the way in which user data is dealt with in Google’s privacy policy: [extern]https://policies.google.com/privacy?hl=en&gl=de[extern].

 

Google reCAPTCHA

We use ‘Google reCAPTCHA’ (hereinafter ‘reCAPTCHA’) on this website. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. reCAPTCHA is utilized to determine whether the data entered on this website (e.g., in a contact form) has been entered by a person or by an automated program. To do this, reCAPTCHA analyses the website visitor’s behavior on the basis of various characteristics. This analysis begins automatically as soon as a website visitor enters the website. To perform this analysis, reCAPTCHA evaluates various pieces of information (e.g., IP address, duration of the user’s website visit, the user’s mouse movements etc.). The data collated for the analysis are forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place.

The storage and analysis of the data takes place on the basis of Art. 6 para. 1 lit. f of the GDPR. The website operator has a legitimate interest in protecting their website and content against improper automated spying and against spam. Insofar as a corresponding consent has been requested (e.g., for saving cookies), the processing shall take place solely on the basis of Art. 6 para. 1 lit. a of the GDPR; this consent can be revoked at any time. You will find more information on Google reCAPTCHA in Google’s privacy policy and in Google’s terms of service at the following links: [extern]https://policies.google.com/privacy?hl=en&gl=en and [extern]https://policies.google.com/terms?hl=en.

 

Payment service providers

PayPal

The ability to make payments using services provided by PayPal is one of the options offered on this website. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter ‘PayPal’). If you choose to pay using PayPal, the payment details that you enter will be transferred to PayPal. The transfer of your data to PayPal takes place on the basis of Art. 6 para. 1 lit. a of the GDPR (consent) and Art. 6 para. 1 lit. b of the GDPR (processing data for the fulfillment of a contract). You have the right to revoke your consent to data processing at any time. The revocation of your consent has no impact on the legitimacy of data processing operations that took place before this time.

 

Klarna

The ability to make payments using services provided by Klarna is one of the options offered on this website. The provider of this payment service is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as ‘Klarna’). Klarna offers a variety of payment options (e.g., installment purchase). If you choose to pay using Klarna (Klarna Checkout solution), Klarna will collect various personal data from you. You can find out the details of this in the Klarna privacy policy at the following link: [extern]www.klarna.com/de/datenschutz/. Klarna uses cookies to optimize the Klarna Checkout solution. The optimization of the Klarna Checkout solution is considered to be a legitimate interest in accordance with Art. 6 para. 1 lit. f of the GDPR. Cookies are small text files that are saved on your device that cause no harm. These cookies remain on your device until you delete them. You can find details on the use of Klarna cookies at the following link: [extern]cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf. The transfer of your data to Klarna takes place on the basis of Art. 6 para. 1 lit. a of the GDPR (consent) and Art. 6 para. 1 lit. b of the GDPR (processing data for the fulfillment of a contract). You have the right to revoke your consent to data processing at any time. The revocation of your consent has no impact on the legitimacy of data processing operations that took place before this time.

 

Sofortüberweisung (immediate transfer)

The ability to make payments via ‘Sofortüberweisung’ (immediate transfer) is one of the options offered on this website. The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter ‘Sofort GmbH’). The ‘Sofortüberweisung’ process provides the City with a payment confirmation from Sofort GmbH in real time, allowing it to begin fulfilling its obligations immediately. If you select the ‘Sofortüberweisung’ means of payment, you submit a PIN and a valid TAN to Sofort GmbH that allows them to log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and transfers the money to the City using the TAN you provided. The City then sends a transaction confirmation without delay. An automated check of your transactions, the credit limit for your overdraft facility, and the existence of other accounts and the balances thereof, is also performed following the log-in. In addition to the PIN and the TAN, the payment details that you enter and your personal details are also transmitted to Sofort GmbH. Your personal details comprise your first name, last name, address, phone number(s), email address, IP address, and any other data that may be necessary for processing the payment transaction. The transfer of these data is necessary to prove your identity beyond any doubt and prevent fraud. The transfer of your data to Sofort GmbH takes place on the basis of Art. 6 para. 1 lit. a of the GDPR (consent) and Art. 6 para. 1 lit. b of the GDPR (processing data for the fulfillment of a contract). You have the right to revoke your consent to data processing at any time. The revocation of your consent has no impact on the legitimacy of data processing operations that took place before this time. You can find details on making payments using ‘Sofortüberweisung’ at the following links:

[extern]www.sofort.de/datenschutz.html and [extern]www.klarna.com/sofort/.

 

Paydirekt

The ability to make payments via Paydirekt is one of the options offered on this website. The provider of this payment service is Paydirekt GmbH, Hamburger Allee 26-28, 60486 Frankfurt am Main, Deutschland (hereinafter referred to as ‘Paydirekt’). If you choose to make a payment using Paydirekt, Paydirekt collects various transaction data and transfers these to the bank with which you are registered with Paydirekt. In addition to the data required for the payment, Paydirekt may also collect addition data over the course of processing the transaction, including the delivery address or individual items in the shopping cart. Paydirekt then authenticates the transaction with the assistance of the authentication procedure maintained by the bank for this purpose. The amount payable is then transferred from your account to the City’s account. Neither the City nor third parties have access to your account details.

You can find details on making payments using Paydirekt in Paydirekt’s terms and conditions and privacy policy at the following link:[extern]https://www.paydirekt.de/agb/index.html.

 

Social networks

Within the framework of its presence on Facebook and Instagram, the City communicates with active users of these networks in order to let them know about positions and services and to welcome their suggestions. Personal details from comments and personal messages are used for this purpose. Insofar as any data are saved, this is done solely for the purpose of communicating with users. The data are deleted as soon as they are no longer required for the performance of the task.

Facebook makes aggregate data on the use of the page available to the page’s operator through its ‘Insights’ area. As the page operator, the City has neither the ability nor the intention to gain access to individual personal data. If you have any questions about the use of your personal data, please address these directly to Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). Various online forms are available for this purpose at [extern]https://www.facebook.com/about/privacy/.

The following persons are responsible for the online presence of municipal bodies on social networks:

  • City of Monheim am Rhein (Facebook): Thomas Spekowius
  • Library (Facebook): Martin Führer
  • Fire Department (Facebook): Hartmut Baur
  • Haus der Jugend (Youth Center) (Instagram): Günter Pfeil
  • Youth Parliament (Jugendparlament, JuPa) (Instagram): Achim Wieghardt
  • Child and Youth Development Department (Facebook): Achim Wieghardt
  • mo.BILE (Facebook and Instagram) – Christian Kaindl
  • Sojus 7 (Facebook and Instagram): Christian Kaindl
  • Ulla Hahn House (Facebook and Instagram): Sonja Baumhauer
Opening hours Phone Contact form Monheim Pass
Opening hours Bürgerbüro:
(Municipal Services Office):
Mon: 9:00 a.m. to 7:00 p.m.
Tue: 9:00 a.m. to 7:00 p.m.
Wed: 9:00 a.m. to 7:00 p.m.
Thu: 9:00 a.m. to 7:00 p.m.
Fri: 9:00 a.m. to 7:00 p.m.
Sat: 9:00 a.m. to 4:00 p.m.


Find the shortest wait!
City Administration & Bürgerbüro
(Municipal Services Office):
+49 (2173) 951-0
You can call us
at the following times:
Mon: 8:00 a.m. to 4:30 p.m.
Tue: 8:00 a.m. to 4:30 p.m.
Wed: 8:00 a.m. to 4:30 p.m.
Thu: 8:00 a.m. to 7:00 p.m.
Fri: 8:00 a.m. to 12:30 p.m.
Mit der Online-Terminvergabe haben Sie die Möglichkeit, längere Wartezeiten zu vermeiden.


Ihr Termin im Bürgerbüro
Nach oben