Privacy policy

1. Our privacy policy at a glance

General information
In the following you will find a general overview of what happens to your personal data when you visit the website of the City of Monheim am Rhein. Personal data refers to all data through which you could be personally identified. You will find detailed information on the topic of data protection in the privacy policy that follows this text.
 

Data collection on the website

Who is responsible for data collection on the website?
The operator of this website is responsible for any data processing on this website. You will find the operator's contact details under Item 1 of the ‘Legal Notice’ section of the website.
 
How are your data collected?
Some of your data is collected when you share it with the City of Monheim am Rhein, such as data that you have entered into a contact form. Other data is collected automatically by municipal IT systems when the website is visited. This relates primarily to technical data (e.g., internet browser, operating system or time at which the website is viewed). These data are collected automatically as soon as you visit the website.
 
What are your data used for?
Some of the data are collected to ensure that the website can be provided without any errors. Other data can be used to analyze your usage behavior.
 
What rights do you have regarding your data?
You have the right to obtain information at any time on the origin and recipients of your stored data and the purposes we use it for. Furthermore, you have to right to demand that your data be corrected or deleted or its usage restricted. You can use the address shown under the ‘Legal Notice’ section of this website to contact the City of Monheim am Rhein at any time for this purpose or for any other questions on the topic of data protection. In addition, you have the right to lodge a complaint with the competent supervisory authority.
 
Analytical tools and tools provided by third-party providers
When you visit the website of the City of Monheim am Rhein, your surfing behavior may be subjected to statistical analysis. This is done primarily through the use of cookies and of analysis programs. Your surfing behavior is generally analyzed anonymously; it is not possible to trace your surfing behavior back to you personally. You have the right to object to this analysis or to prevent it by refraining from using specific tools. You will find more detailed information on this in the following privacy policy. You can also object to this analysis. You will find more information on the possibilities for raising objections in this privacy policy.

 

1.2 General information and mandatory information

Privacy policy
Protecting your personal data is very important to the City of Monheim am Rhein. Your personal data will be treated confidentially and in accordance with statutory data protection rules and regulations and with the provisions of this privacy policy. Various personal data are collected when you use this website. Personal data refers to data through which you could be personally identified. This privacy policy explains which data the City collects and the purposes it is used for. This declaration also explains how this takes place. It should be noted that the transmission of data over the internet (e.g., when communicating using email) may involve security risks. It is not possible to fully protect data against third-party access.
 
Information on the responsible party
The party responsible for data processing is named under Item 1 of the 'Legal Notice' section of this website. The responsible party (data controller) is the natural or legal person who decides, alone or in conjunction with others, about the purposes for which personal data (e.g., names, email addresses or similar) are processed and the methods used.

Storage period
Unless a more specific storage period is specified by this privacy policy, your personal data will be stored by the City of Monheim am Rhein until the purpose for its processing no longer applies. Should you make a justified request for the deletion of your data or revoke your consent to its processing, your data will be deleted unless there are other legally permissible reasons for the continued storage of your data (e.g., retention periods prescribed by tax or commercial law); in such a case, your data will be deleted when these reasons no longer apply.

Information on data transfer to the USA and other third countries
Some of the tools used by the City of Monheim am Rhein are provided by companies based in the USA or other third countries, which are not considered secure under data protection law. When these tools are activated, your personal data may be transferred to such countries and processed there. We would like to point out that no level of data protection equivalent to that of the EU can be guaranteed in these countries.

For example, US companies are obliged to hand over personal data to security authorities without any means of legal action against this for you as the data subject. Consequently, it cannot be excluded that US authorities (such as intelligence services) process, analyze or permanently store your data located on US servers for surveillance purposes. The City of Monheim does not have any influence over this processing of your data.

Revoking your consent to data processing
Many data processing operations are only possible with your express consent. You have the right to revoke the consent you have granted at any time. To do so, simply send a notification to this effect to the City by email. No specific form is necessary. The lawfulness of the data processing performed up to the time at which consent is revoked remains unaffected.

Right to object against the collection of data in specific cases and against direct marketing (Art. 21 of the GDPR)
Whenever data is processed on the basis of Art. 6 para. 1 lit. e or lit. f of the GDPR, you have the right to object to the processing of your personal data on grounds relating to your particular situation; this includes any profiling based on these legal provisions. Please refer to this privacy policy for information on the legal basis of processing in each case. If you object, we shall cease to process your personal data unless we can demonstrate compelling legitimate reasons for such processing outweighing your interests, rights and freedoms, or unless such processing serves the purpose of asserting, exercising or defending legal claims (objection pursuant to Art. 21 para. 1 of the GDPR). If your personal data is used for the purpose of direct marketing, you have the right to object such processing of personal data relating to you at any time for said purpose of direct marketing; this also includes profiling in connection with such direct marketing activities. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 para 2. of the GDPR).

Right to lodge a complaint with the competent supervisory authority
In the event of violations of data protection regulations, the data subjects have the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the Federal State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia in Düsseldorf, Germany: [extern]www.ldi.nrw.de.

Right to data portability
You have the right to have any data that are processed on the basis of your consent or in fulfillment of a contract issued to you or to a third party in a standard machine-readable format. Insofar as you request that the data be transferred directly to a different responsible party, this will only take place if technically feasible.
 
SSL encryption or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you might send to the City as the website operator, this website uses SSL encryption or TLS encryption. You can recognize an encrypted connection by the fact that the address line in the browser changes from ‘http://’ to ‘https://’ and by the appearance of the lock symbol in your browser's address line. When the SSL encryption or TLS encryption is activated, the data that you transfer to the City cannot be read by third parties.
 
Encrypted payment transactions on this website
If a contract is concluded for which there is an obligation to provide the City with your payment details (e.g., account number for a direct debit mandate), these data are required for payment processing. All payment transactions using standard means of payment (Visa/Mastercard, direct debit) take place solely via a connection with SSL encryption or TLS encryption. You can recognize an encrypted connection by the fact that the address line in the browser changes from ‘http://’ to ‘https://’ and by the appearance of the lock symbol in your browser's address line. When communications are encrypted, the payment data that you transfer to the City cannot be read by third parties.

Information, restriction of usage, deletion
Within the framework of the applicable statutory provisions, you have the right at any time to obtain information, free of any charge, on your stored personal data, the origin and recipients thereof, and the purpose for which these data are being processed, with the right to have the data corrected, restrict their use or have these deleted where necessary. You can use the address shown under the ‘Legal Notice’ section of this website to contact the City at any time for this purpose or for any other questions on the topic of personal data.

Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. Simply contact the City of Monheim am Rhein at any time to this end. You may demand the restriction of processing of your personal data in any of the following cases:

  • If you contest the accuracy of your personal data stored by the City, it will usually take some time to verify their accuracy. You have the right to demand restriction of the processing of your personal data during this time.
  • If the processing of your personal data was or is unlawful. In this case, you may request restriction of processing instead of their deletion.
  • If we no longer require your personal data, but you require them to exercise, defend or assert legal claims, you have the right to demand the restriction of their processing instead of their deletion.
  • If you have objected to processing pursuant to Art. 21 para. 1 of the GDPR; in this case, your and our interests must be weighed against each other. Until a decision has been made as to whose interests override the other party's interests, you have the right to demand the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this personal data will – with the exception of storage – only be processed with your consent or for the assertion, exercise or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or any of its Member States.

Objection to advertising emails
The City of Monheim am Rhein hereby expressly objects to the use of its contact information published in the 'Legal Notice' section of this website pursuant to applicable legislation in Germany for the sending of unsolicited advertising or information materials. The City expressly reserves the right to take legal action in the event that it is sent unsolicited marketing information, e.g. in the form of spam emails.

Data Protection Officer
As required by law, a Data Protection Officer has been appointed. You will find their contact details under Item 1 of the 'Legal Notice' section of this website.

 

1.3 Data collection on the website

Cookies

The website sometimes makes use of cookies. Cookies are small text files that do not cause any harm to your devices. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted when you end your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.

In some cases, your web browser may store third-party cookies on your device when you visit our website. These make it possible for the City or you to use services provided by the respective third party (e.g., cookies placed for the processing of payment transactions).

Cookies have various functions. Many are technically required as certain functionalities of the website necessitate cookies (e.g., the shopping basket function or display of video clips). Others are used to analyze user behavior or display advertising.

Cookies that are required for electronic communication (required cookies), for certain functionalities you wish to use (functional cookies, e.g., for the shopping basket function), or to optimize the website (e.g., cookies to measure the audience reached by the website) are saved on the basis of Art. 6 para. 1 lit. f of the GDPR unless another legal basis is specified. The website operator has a legitimate interest in the placement of cookies to ensure the optimized provision of their services without technical errors. Insofar as a corresponding consent to the placement of cookies has been requested (e.g., consent for saving cookies), the processing shall take place solely on the basis of Art. 6 para. 1 lit. a of the GDPR; this consent can be revoked at any time.

You can set your browser such that you will be informed whenever cookies are saved and only permit cookies on a case-by-case basis, restrict the acceptance of cookies to particular circumstances, or generally prohibit them, as well as activate the automatic deletion of cookies whenever the browser is closed. The deactivation of cookies may result in the reduced functionality of this website.

Server log files
The website provider automatically collects and saves information in what are known as server log files that your browser automatically transfers to the City. These involves the following information:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data are not merged with any other data source. The data is processed on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows for the processing of data for the fulfillment of a contract or for pre-contractual measures.
 
Contact form
If you submit inquiries to the City using the contact form, the information you provide in the inquiry form, including the contact data you specify therein, will be saved by the City for the purposes of processing the request and for dealing with any follow-up questions. These data will not be passed on without your consent. As a result, the data you have entered in the contact form is processed solely on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR). You can revoke this consent at any time. Simply send a notification to this effect by email. No specific form is necessary. The lawfulness of the data processing operations performed up to the time at which consent is revoked remains unaffected. The data you have entered in the contact form will remain with the City until you request their deletion, revoke your consent to their storage, or the purpose for which the data has been saved is no longer valid (e.g., following the completion of the processing of your inquiry). Mandatory statutory provisions – particularly legal retention periods – remain unaffected.
 
Registration on this website
You can register on the City’s website in order to make use of additional functions on the website. Data entered for the purposes of registration will only be used for the purposes of utilizing the specific feature or service for which you have registered. Mandatory information that is requested during the registration process must be provided in full. If not, the registration will be rejected. In the event that there are important changes, such as to the scope of services on offer or technical changes that are necessary, you will be informed of this using the email address provided during the registration process. As a result, the data you have entered for registration is processed solely on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR). You have the right at any time to revoke the consent you have granted. Simply send a notification to this effect by email to the City. No specific form is necessary. The lawfulness of the data processing that has already been performed remains unaffected by the revocation. The data collected during registration will be saved for as long as you are registered on the City’s website and will be deleted thereafter. Statutory legal retention periods remain unaffected.
 
Processing of data (customer and contract data)
The City of Monheim am Rhein collects, processes and utilizes personal data only insofar as this is necessary for the establishment, definition or modification of the legal relationship (stored personal data). This is done on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows for the processing of data for the fulfillment of a contract or for pre-contractual measures. Personal data relating to the utilization of the City’s website (usage data) are only collected, processed and used insofar as this is necessary to make it possible for the user to utilize a service or for the invoicing thereof. The customer data that is collected is deleted following the completion of the contract or the termination of the business relationship. Statutory legal retention periods remain unaffected.
 
Data transfer upon the conclusion of a contract for services and digital content
The City only transfers personal data to third parties if this is necessary within the framework of processing a contract, such as transferring data to the bank commissioned with processing the payment transaction. No further transfer of the data takes place unless you have expressly approved such a transfer. Your data will not be transferred to third parties – such as for the purposes of advertising – without your express consent.
The data is processed on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows for the processing of data for the fulfillment of a contract or for pre-contractual measures.

Chat functions on the City’s web pages
A chat function is available on some of the City's web pages. In addition to your remarks posted in the chat, the time of your comment, your email address, and, if you are not posting anonymously, the user name you have chosen will be stored. The chat function also saves the IP address of users who post in the chat. As comments posted to the chat windows of the City's web pages are not reviewed before entry, the City requires this data in order to be able to take action against the author in the event of violations of the law, such as insults or propaganda. The entries into the chat and the related data are saved and remain stored on the website until the chat thread has been fully deleted or individual entries have been deleted for legal reasons (e.g. in the event of offensive comments). The storage of chat entries is based on your consent (Art. 6 para. 1 lit. a of the GDPR). You have the right at any time to revoke the consent you have granted. Simply send a notification to this effect to the City by email. No specific form is necessary. The lawfulness of the data processing operations that have already been performed remains unaffected by the revocation.

 

1.4 Analytical tools and advertising

Google Analytics
This website utilizes functions provided by the web analysis service Google Analytics. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics helps the website operator analyze the behavior of visitors to its site. The service provides a variety of usage-related data to the website operator, such as page views, duration of visit, operating systems used and where a user comes from. Google may aggregate this information into a profile that is linked to the respective user or their device.

Moreover, Google Analytics may record your scroll movements and clicks. Google Analytics uses different modelling rules to make the data collected more informative and machine learning technologies for the analysis of data.

This includes technologies that enable recognition of a user for the purpose of analyzing their user behavior (e.g., cookies or device fingerprinting). The information on your use of this website collected by Google is generally transferred to a Google server in the USA and stored there.

The use of these analysis tool is based on Art. 6 para. 1 lit. f of the GDPR. The website operator has a legitimate interest in the analysis of user behavior in order to optimize the content of the website, online offerings, and advertising. Insofar as corresponding consent has been requested (e.g., for saving cookies), the processing shall take place solely on the basis of Art. 6 para. 1 lit. a of the GDPR; this consent can be revoked at any time.

The transfer of data to the USA is based on the standard contractual clauses of the EU Commission. More detailed information is available here: [extern]https://privacy.google.com/businesses/controllerterms/mccs/

IP anonymization
The IP anonymization function has been activated on this website. This means that Google shortens your IP address within the Member States of the European Union or in another of the Contracting States to the Agreement on the European Economic Area before it is transmitted to the USA. It is only in exceptional cases that the full IP address is transferred to a Google server in the USA and shortened there. Google will utilize this information on behalf of the operator of this website in order to analyze your utilization of this website, to compile reports on website activities, and to perform additional services related to the website utilization and internet use for the website operator. The IP address transferred from your browser for Google Analytics is not merged with other data from Google.
 
Browser plug-in
You can prevent cookies from being stored by using the corresponding setting in your browser software; however, please note that in this case you may potentially be unable to make full use of all of the functions of this website. You can also prevent that Google collects or processes the data created by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available at the following link:
[extern]https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to data collection
You can prevent the collection of your data through Google Analytics by clicking on the link at the end of this paragraph. This causes an opt-out cookie to be saved to your computer, which prevents the collection of your data during subsequent visits to this website: Deactivate Google Analytics. You will find more information on the way in which user data is dealt with at Google Analytics in Google’s privacy policy: [extern]https://support.google.com/analytics/answer/6004245?hl=en.
 
Order processing
A contract has been concluded with Google regarding the processing of order data that ensures that the strict requirements of Germany's data protection authorities are fully implemented when Google Analytics is used.

Demographics and Interests by Google Analytics
This website uses the 'Demographics and Interests' function provided by Google Analytics in order to display suitable advertising to users within the Google advertising network. The function makes it possible to generate reports on the age, gender and interests of website visitors. The data stem from interest-related advertising by Google and third-party visitor data. This data cannot be linked to a specific person. You can deactivate this function at any time by deactivating it in the ad settings of your Google account or you can generally prohibit the collection of your data through Google Analytics as described in the section 'Objection to data collection'.

Storage period
Data stored by Google at the user and event level that pertains to cookies, user recognition (e.g. user ID) or advertising IDs (e.g. Doubleclick cookies, Android Advertising ID) is anonymized or deleted after 2 months. More information on this is provided under the following link: [extern]https://support.google.com/analytics/answer/7667196?hl=en

 

1.5 Newsletter

Newsletter data
If you would like to subscribe to the newsletter offered on this website, you must submit an email address and information that makes it possible to verify that you are the owner of the submitted email address and that you have agreed to the receipt of the newsletter. No other data is collected unless the user voluntarily permits the collection thereof. This data is used solely for sending the requested information and is not transferred to third parties. As a result, the data you have entered in the newsletter registration form is processed solely on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR). You can revoke your consent to the storage of the data and email address and their use for sending the newsletter at any time, for example by using the ‘Austragen’ (Unsubscribe) link in the newsletter. You can revoke your consent to the storage of the data and email address and their use for sending the newsletter at any time, for example by using the ‘Austragen’ (Unsubscribe) link in the newsletter. The lawfulness of the data processing operations that have already been performed remains unaffected by the revocation.
 
The data stored by the City for the purpose of your newsletter subscription will be saved until you request to be unsubscribed and will be deleted after you cancel your subscription. Any data that is saved by the City for other purposes (e.g., email addresses for the member area) remains unaffected.

The data stored by the City or the newsletter service provider for the purpose of your newsletter subscription will be saved until you request to be unsubscribed or they no longer serve their original purpose, and will be deleted after you cancel your subscription.

 

1.6 Plug-ins and tools

YouTube
This website uses embedded YouTube videos. YouTube is operated by Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.

YouTube's services are used applying the extended data protection mode. According to YouTube, this mode means that YouTube does not store any user information before displaying the video to the user. However, YouTube's extended data protection mode does not preclude the transmission of data to YouTube's partners. For instance, YouTube will establish a connection to the Google Doubleclick Network, irrespectively of whether you watch a video or not.

As soon as you start an embedded YouTube video on this website, a connection to YouTube's servers is established. When this happens, the YouTube server is informed of which of our websites you are visiting. If you are logged into your YouTube account, you make it possible for YouTube to directly link your surfing behavior with your personal profile. You can prevent this from happening by logging out of your YouTube account.

Moreover, YouTube may save various cookies to your device or apply recognition technologies (such as device fingerprinting) when you start a video. This way, YouTube obtains information about the visitors of this website. This information is used, for instance, to collect statistical information on the videos, improve user-friendliness and prevent fraud attempts.

Starting a YouTube video may also trigger other data processing operations. The City has no influence over this.

The City uses YouTube in order to ensure the appealing presentation of the City’s offerings online. This is considered to be a legitimate interest in accordance with Art. 6 para. 1 lit. f of the GDPR. Insofar as a corresponding consent has been requested (e.g., for saving cookies) the processing shall take place solely on the basis of Art. 6 para. 1 lit. a of the GDPR; this consent can be revoked at any time. You will find more information on the way in which user data is dealt with in YouTube’s privacy policy at: [extern]https://policies.google.com/privacy?hl=en.
 
Vimeo
This website utilizes plug-ins from the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit a website equipped with a Vimeo plug-in, a connection is established with the Vimeo servers. When this happens, the Vimeo server is informed of which websites you have visited. Vimeo also obtains your IP address. This is also the case if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transferred to the Vimeo server in the USA.
If you are logged into your Vimeo account, you make it possible for Vimeo to directly link your surfing behavior with your personal profile. You can prevent this from happening by logging out of your Vimeo account. You will find more information on the way in which user data is dealt with in Vimeo’s privacy policy at:[extern]https://vimeo.com/privacy.
 
Google Web Fonts
To ensure a standardized presentation of fonts, this website utilizes Google Web Fonts, which are provided by Google. Google Fonts are installed locally. No connection is established to Google's servers for this purpose.

You will find more information on Google Web Fonts at developers.google.com/fonts/faq and in Google’s privacy policy: [extern]https://google.com/policies/privacy?hl=en.

Google Maps
This website utilizes the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To make use of the functions of Google Maps, it is necessary to save your IP address. This information is generally transferred to a Google server in the USA and saved there. The provider of this website does not have any influence over this data transfer. Google Maps is utilized in order to ensure the appealing presentation of the City’s online offers and to make it easier to find the locations depicted on the website. This is considered to be a legitimate interest in accordance with Art. 6 para. 1 lit. f of the GDPR. You will find more information on the way in which user data is dealt with in Google’s privacy policy:[extern]https://policies.google.com/privacy?hl=en&gl=en.

Google reCAPTCHA
We use ‘Google reCAPTCHA’ (hereinafter ‘reCAPTCHA’) on this website. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. reCAPTCHA is utilized to determine whether the data entered on this website (e.g., in a contact form) has been entered by a person or by an automated program. To do this, reCAPTCHA analyses the website visitor’s behavior on the basis of various characteristics. This analysis begins automatically as soon as a website visitor enters the website. To perform this analysis, reCAPTCHA evaluates various pieces of information (e.g., IP address, duration of the user’s website visit, the user’s mouse movements etc.). The data collated for the analysis are forwarded to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place. The storage and analysis of the data takes place on the basis of Art. 6 para. 1 lit. f of the GDPR. The website operator has a legitimate interest in protecting their website and content against improper automated spying and against spam. Insofar as a corresponding consent has been requested (e.g., for saving cookies), the processing shall take place solely on the basis of Art. 6 para. 1 lit. a of the GDPR; this consent can be revoked at any time. You will find more information on Google reCAPTCHA in Google’s privacy policy and in Google’s terms of service at the following links: [extern]https://policies.google.com/privacy?hl=en and [extern]https://policies.google.com/terms?hl=de.

 

1.7 eCommerce and payment service providers

Processing of data (customer and contract data)
The City collects, processes and utilizes personal data only insofar as this is necessary for the establishment, definition or modification of the legal relationship (stored personal data). This is done on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows the processing of data for the fulfillment of a contract or for pre-contractual measures. Personal data relating to the utilization of the City’s website (usage data) are only collected, processed and used insofar as this is necessary to make it possible for the user to utilize a service or for the invoicing thereof. The customer data that is collected is deleted following the completion of the contract or the termination of the business relationship. Statutory legal retention periods remain unaffected.

Data transfer upon the conclusion of a contract for services and digital content
The City only transfers personal data to third parties if this is necessary within the scope of processing a contract, such as transferring data to the bank commissioned with processing the payment transaction.

No further transfer of the data takes place unless you have expressly approved such a transfer. Your data will not be transferred to third parties – e.g., for the purposes of advertising – without your express consent.

The data is processed on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows for the processing of data for the fulfillment of a contract or for pre-contractual measures.



Payment services
The City integrates payment services provided by third parties in its website. When you make a purchase on our website, your payment data (e.g., name, payment amount, bank details, credit card number) is processed by the payment service provider for the purposes of effecting the payment. The respective payment service provider's contract terms and privacy policy apply for these transactions. The use of payment service providers is based on Art. 6 para. 1 lit. b of the GDPR (performance of a contract) and serves the interest of a smooth, convenient and secure payment process (Art. 6 para. 1 lit. f of the GDPR). Insofar as your consent has been requested for specific actions, the processing shall take place solely on the basis of Art. 6 para. 1 lit. a of the GDPR; this consent can be revoked with effect for the future at any time.

The following payment services / payment service providers are used on our websites:

 

PayPal
The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter ‘PayPal’).

The transfer of data to the USA is based on the standard contractual clauses of the EU Commission. More detailed information is available here: [extern]https://www.paypal.com/ga/webapps/mpp/ua/pocpsa-full

Further information is contained in the PayPal privacy policy: [extern]https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en_EN
 

Klarna
The provider of this payment service is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter ‘Klarna’). Klarna offers a variety of payment options (e.g., installment purchase). If you choose to pay using Klarna (Klarna Checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimize the Klarna Checkout solution. You can find details on the use of cookies at Klarna under the following link: [extern]https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf. You can look up the details of Klarna’s privacy policy here: www.klarna.com/de/datenschutz/.

 
Sofortüberweisung
The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter ‘Sofort GmbH’). The ‘Sofortüberweisung’ process provides the City with a payment confirmation from Sofort GmbH in real time, allowing it to begin fulfilling its obligations immediately. If you select the ‘Sofortüberweisung’ means of payment, you submit a PIN and a valid TAN to Sofort GmbH that allows them to log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and transfers the money to the City using the TAN you provided. The City then sends a transaction confirmation without delay. An automated check of your transactions, the credit limit for your overdraft facility, and the existence of other accounts and the balances thereof, is also performed following the log-in. In addition to the PIN and the TAN, the payment details that you enter and your personal details are transmitted to Sofort GmbH. Your personal details comprise your first name, last name, address, phone number(s), email address, IP address, and any other data that may be necessary for processing the payment transaction. The transfer of this data is necessary to prove your identity beyond any doubt and prevent fraud. You can find details on making payments using ‘Sofortüberweisung’ at the following links: www.sofort.de/datenschutz.html and www.klarna.com/sofort/. 

Paydirekt
The provider of this payment service is Paydirekt GmbH, Hamburger Allee 26-28, 60486 Frankfurt am Main, Germany (hereinafter referred to as ‘Paydirekt’). If you choose to make a payment using Paydirekt, Paydirekt collects various transaction data and transfers these to the bank with which you are registered with Paydirekt. In addition to the data required for the payment, Paydirekt may also collect addition data over the course of processing the transaction, including the delivery address or individual items in the shopping cart. Paydirekt then authenticates the transaction with the assistance of the authentication procedure maintained by the bank for this purpose. The amount payable is then transferred from your account to the City’s account. Neither the City nor third parties have access to your account details. You can find details on making payments using Paydirekt in Paydirekt’s terms and conditions and privacy policy at the following link: [extern]https://www.paydirekt.de/agb/index.html 

 

1.8 Social networks

Within the framework of its presence on Facebook and Instagram, the City communicates with active users of these networks in order to let them know about vacancies and services and to welcome their suggestions. Personal details contained in comments and personal messages are used for this purpose. Insofar as any data are saved, this is done solely for the purpose of communicating with users. The data are deleted as soon as they are no longer required for the performance of the task.

Facebook makes aggregate data on the use of the page available to the page’s operator through its ‘Insights’ area. As the page operator, the City has neither the ability nor the intention to gain access to individual personal data. If you have any questions about the use of your personal data, please address these directly to Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). Various online forms are available for this purpose at [extern]https://www.facebook.com/about/privacy.

The following persons are responsible for the online presence of municipal bodies on social networks:

  • Library of Monheim am Rhein: Nadja Kläsges
  • Monheim am Rhein fire brigade: Markus Stenzel
  • Haus der Jugend: Günter Pfeil
  • Monheim Youth Parliament: Achim Wieghardt
  • Child and Youth Development: Achim Wieghardt
  • Monheimer Lokalhelden: Estelle Dageroth
  • mo.BILE Smartphone Film Festival: Christian Kaindl
  • Rheincafé: Achim Wieghardt
  • Sojus 7: Christian Kaindl
  • City of Monheim am Rhein: Thomas Spekowius
  • Ulla Hahn Haus: Kirsten Witt

 

1.9 Own services

Handling of candidate data
If you apply for a position with the City (e.g. by e-mail, post, or online application form), the City will process personal data it collects in the course of your application. The following section informs you about the scope and purpose of processing and use of your data during the application process. The City confirms that the collection, processing and use of your data are in accordance with data protection law and any other applicable legal provisions and that your data is treated in strict confidence.


Scope and purpose of data collection
When you submit an application to the City, the relevant personal data (e.g. contact and communication data, application documents, notes taken during interviews etc.) is processed to the extent that is necessary for the decision to enter an employment relationship with you. Article 18 of the North Rhine-Westphalian data protection act (Datenschutzgesetz Nordrhein-Westfalen, DSG NRW) under German law (initiation of an employment relationship), Article 6 para. 1 lit. b of the GDPR (initiation of a contractual relationship), and – if you have given your consent – Art. 6 para. 1 lit. a of the GDPR are the legal basis for this. You may revoke your consent at any time. Your personal data will only be passed on to persons within our organization who are involved in the processing of your application.

In the event of a successful application, the data you have submitted will be stored in our IT systems for the purposes of establishing the employment relationship on the basis of Art. 18 DSG NRW and Art. 6 para. 1 lit. b of the GDPR.


Data retention period
If we are unable to offer you a position, or if you turn down a position offered to you, or you withdraw your application, we reserve the right to store the data provided by you for up to six months after the application process has ended (date of turning down job offer or withdrawal of application). After this period, your data will be deleted and the physical application documents destroyed. The storage of the information serves, in particular, as evidence in the event of a legal dispute. If it is evident that the data will be needed beyond this six-month period (e.g. because a legal dispute is imminent or pending), it will not be deleted until the purpose for which it will continue to be stored no longer applies.

Information may also be stored for a longer period of time if you have consented accordingly (Art. 6 para. 1 lit. a of the GDPR) or if statutory retention periods prevent the deletion of the information.

 

1.9 Own services


Handling of candidate data
If you apply for a position with the City (e.g. by e-mail, post, or online application form), the City will process personal data it collects in the course of your application. The following section informs you about the scope and purpose of processing and use of your data during the application process. The City confirms that the collection, processing and use of your data are in accordance with data protection law and any other applicable legal provisions and that your data is treated in strict confidence.

 

Scope and purpose of data collection
When you submit an application to the City, the relevant personal data (e.g. contact and communication data, application documents, notes taken during interviews etc.) is processed to the extent that is necessary for the decision to enter an employment relationship with you. Article 18 of the North Rhine-Westphalian data protection act (Datenschutzgesetz Nordrhein-Westfalen, DSG NRW) under German law (initiation of an employment relationship), Article 6 para. 1 lit. b of the GDPR (initiation of a contractual relationship), and – if you have given your consent – Art. 6 para. 1 lit. a of the GDPR are the legal basis for this. You may revoke your consent at any time. Your personal data will only be passed on to persons within our organization who are involved in the processing of your application.

In the event of a successful application, the data you have submitted will be stored in our IT systems for the purposes of establishing the employment relationship on the basis of Art. 18 DSG NRW and Art. 6 para. 1 lit. b of the GDPR.

 

Data retention period
If we are unable to offer you a position, or if you turn down a position offered to you, or you withdraw your application, we reserve the right to store the data provided by you for up to six months after the application process has ended (date of turning down job offer or withdrawal of application). After this period, your data will be deleted and the physical application documents destroyed. The storage of the information serves, in particular, as evidence in the event of a legal dispute. If it is evident that the data will be needed beyond this six-month period (e.g. because a legal dispute is imminent or pending), it will not be deleted until the purpose for which it will continue to be stored no longer applies.

Information may also be stored for a longer period of time if you have consented accordingly (Art. 6 para. 1 lit. a of the GDPR) or if statutory retention periods prevent the deletion of the information.

Opening hours Phone Contact form Monheim Pass
Opening hours Bürgerbüro:
(Municipal Services Office):
Mon: 9:00 a.m. to 7:00 p.m.
Tue: 9:00 a.m. to 7:00 p.m.
Wed: 9:00 a.m. to 7:00 p.m.
Thu: 9:00 a.m. to 7:00 p.m.
Fri: 9:00 a.m. to 7:00 p.m.
Sat: 9:00 a.m. to 4:00 p.m.


Find the shortest wait!
City Administration & Bürgerbüro
(Municipal Services Office):
+49 (2173) 951-0
You can call us
at the following times:
Mon: 8:00 a.m. to 4:30 p.m.
Tue: 8:00 a.m. to 4:30 p.m.
Wed: 8:00 a.m. to 4:30 p.m.
Thu: 8:00 a.m. to 7:00 p.m.
Fri: 8:00 a.m. to 12:30 p.m.
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